Troubleshooting

The API Key is reported as invalid

1. Re-copy every credential from the provider.
2. Remove spaces before and after each value.
3. Confirm that the API Key is active.
4. Confirm that only read permission is enabled.
5. Review provider IP restrictions.

The account connects but no positions appear

• Confirm that the selected account currently has open positions.
• Open the account filter and make sure the account is selected.
• Pull down on the Positions screen to request a refresh.
• Check whether the provider is undergoing maintenance.

An account with no open positions should still show as connected.

TickPro shows “Unable to connect”

• Confirm that the phone has network access.
• Try switching between Wi-Fi and mobile data.
• Reopen TickPro and pull down to refresh.
• If the last update time continues to change, the server request is succeeding even when the selected account has no positions.

Google or email sign-in does not complete

• Confirm that the verification code is still valid.
• Request a new code only after the resend timer finishes.
• For Google sign-in, confirm that the browser sheet was not dismissed before returning to TickPro.

Still need help?

Contact [email protected]. Do not include API secrets, passphrases, verification codes, or full account screenshots.